Service Delivery Policy

Last updated: 19 August 2026

KHEL-O is a service booking platform, not an e-commerce store — we don't ship physical goods. This page explains how your purchase (a gaming station booking) is "delivered".

1. What You're Buying

When you pay on KHEL-O, you're purchasing a reserved time-slot on a specific hardware tier (e.g. an RTX 4070 PC, a PS5 pod) at a Café Partner's physical venue, for a set number of seats and a set duration.

2. Delivery Timing

Delivery is instant: as soon as your payment is confirmed, your booking status updates to Confirmed and a QR check-in code is generated immediately in the "My Bookings" section of the app. There is nothing further to wait for — you can show up at the venue at your booked time.

3. Redeeming Your Booking

Arrive at the Café Partner's venue within your booked time window and show your QR code at the counter, or have venue staff scan it / look it up by your booking reference. This checks you in and starts your session.

4. If You Can't Make It

See our Cancellation & Refunds Policy — you can cancel up to 2 hours before your session for a full refund. Sessions not checked into by the end of the booked window are marked as a no-show.

5. Service Quality Issues at the Venue

If the hardware at the venue doesn't match what was listed, or the venue can't honor your booking, contact us via Contact Us or the in-app Help & Support with your booking reference — we'll work with the Café Partner to resolve it, which may include a refund.